Some stocked products we sell may be returned for exchange or refund and will incur a restocking fee; please check with Millwork Traders to see if your item qualifies for return and to determine the re-stocking fee. Shipping or handling charges and/or our costs for shipping merchandise to you will not be refunded. You will be responsible for any shipping and or packaging charges to return items to Millwork Traders if return is for refund or exchange. No credit will be given by Millwork Traders on returned merchandise that is received back to our facilities damaged or otherwise not resalable by us. A written return authorization number (RMA) must be obtained from Millwork Traders within 15 days of receipt of merchandise, and prior to returning any merchandise. Items returned to Millwork Traders without a RMA number will not be refunded and may be returned to you freight collect.
IMPORTANT: SHUTTERS CANNOT BE RETURNED, EXCHANGED OR CANCELED; they were or are being made for you and are not a stocked item by Millwork Traders. Please measure and order carefully when ordering custom products. No exceptions will be considered on any made to order items.
Freight Damage, Defective and Shortages
Defective or freight damaged merchandise will be repaired or replaced at Millwork Traders discretion and will be replaced or repaired at no charge to you. It is imperative that you check shipments for missing, defective or damaged merchandise as soon as possible when delivered. Shipping cartons and contents should be inspected at the time of delivery for any damage or shortage. If damage is found refuse the shipment and notify Millwork Traders immediately.
No claims for damage or missing parts/merchandise will be considered if not reported within 72 hours of delivery. Items returned to Millwork Traders without a RMA number will not be refunded and may be returned to you freight collect without any credit given. Freight damaged, defective or missing products will be replaced only and are not eligible for refund.