Office Hours: Monday-Friday
8am-5pm Central Time
Manufacturer Defects: Millwork Traders warrants its Western Red Cedar shutters against any manufacturer defect in construction for the life of the shutter. Other wood species are warrantied for 90 days. Warranty covers the raw shutter; it does not cover any cost incurred in the finishing or installation of the shutter.
Finishing: Factory painted finishes are warrantied for a period of three years from the date of purchase against peeling or flaking. Note: Some fading or loss of sheen is considered normal wear and is not covered under this warranty.
Purchaser Responsibility: For warranty to be valid, the purchaser must request a return authorization for the defective goods. Once the product is returned and the manufacturer has inspected and confirmed that the problem is manufacturer defect, the customer will be given replacement shutters. No credits will be issued. Warranties are non-transferable. Proof of purchase is required.